Your privacy is very important to us, and we will make every reasonable effort to safeguard any information we collect.
This privacy statement was most recently reviewed in December 2025. This privacy statement is subject to change. We encourage you to review it from time to time.
Information may be collected in the following ways on this website and application:
Any personal information that you provide is used for the purpose for which you provide it and to better improve or customize services being provided. For example, if you use location services to find a provider near your current location, your location is used only to facilitate that function. Or if you provide us with an email address, we will only use it in a manner consistent with your consent for us to do so.
By submitting your email address or other contact information, you authorize us to send you information and educational materials about health plan options and services available to you. This authorization is voluntary and your treatment, payment, enrollment or eligibility for benefits are not conditioned on providing this authorization.
We may also gather quantitative user information, such as the number of users and the pages or data accessed, to perform administrative, technical, hosting or other functions that help us manage our website and application and deliver new functionality to you. We may use your personal information with technology to better support and enable services provided to you. We do not sell, license, transmit or disclose personal information that you provide to us to third parties except with the following exceptions:
We follow data minimization principles and retain personal information for periods of time reasonably necessary to perform our services, except where retaining data for longer periods is necessary to improve or provide services or as otherwise disclosed in our applicable policies or permitted by law. How long we keep your data will depend on the data type and state, federal, and contractual requirements.
We retain personal information that is serving a legitimate business purpose, is relevant to pending or reasonably anticipated litigation, and/or is required to be retained in compliance with applicable laws and regulations and for certain periods of time depending on the level of sensitivity in the data which may be tied to: business processes and programs; legal obligations under applicable statutes, regulations and/or contracts; or individual consent to use information.
We may work with third-party service providers who may place third party persistent cookies, web beacons, or similar technologies to collect anonymous information about the use of our websites and applications. They are not permitted to collect any personal information, and this information will be solely used for web usage analysis for a better understanding of how you use our website application, and/or to customize our content and advertising.
You can direct your Internet browser to notify you and seek approval whenever a cookie is being sent to your hard drive. You may also delete a cookie manually from your computer, tablet or smartphone through your Internet browser settings or other programs. You can also set your browser to refuse all cookies. Please note that some parts of this website or application may not function properly or be available to you, if you refuse to accept a cookie or choose to disable the acceptance of cookies.
We do not respond to web browser “do not track” signals, except where required by law. As such, your navigation of our website and application may be tracked as part of the gathering of quantitative user information described above. If you arrive at our website or application by way of a link from a third-party application that does respond to “do not track” requests, the recognition of any “do not track” request you have initiated will end as soon as you reach our website or application.
We may provide email and fax links to further facilitate communication for our providers and their staff. Information collected through email may be shared with our Provider Services department, other associates, or third parties that perform services on our behalf. Unless otherwise noted, email through our website or application is not a completely secure and confidential means of communication. Non-encrypted email may be accessed and viewed by other Internet users without your knowledge and permission while in transit to us.
Also, if you request that we email or fax information about you to someone using the email and fax capabilities in this website or application, that email or fax may not be completely secure. Please verify email addresses and fax numbers carefully before submitting such a request.
We maintain administrative, technical, and physical safeguards to protect information. We require our employees to protect information through written policies and procedures and provide periodic privacy and security awareness training. We maintain a comprehensive privacy-incident response and prevention program. Where required by law, our business partners must protect the privacy of data we share with them as they work with us.
We may disclose certain personal data, as outlined above, to our service providers when required for specific services. These providers deliver services on our behalf, such as sending emails, processing payments, fulfilling orders, delivering subscriptions, or enhancing the Dow Jones Services. It is important to note that these third-party service providers are strictly prohibited from utilizing your data for purposes beyond the services they supply to us or on our behalf. Additionally, we refrain from sharing any personal data acquired through Text Messages with third parties for their marketing endeavors.
We may provide links to websites or applications not owned or controlled by us. We do this because we think the information might be of interest or use to you. A link to a third-party website or application does not constitute or imply endorsement by us. We cannot guarantee the quality or accuracy of information presented on third party websites or applications. While we do our best to ensure your privacy, we cannot be responsible for the privacy practices of third-party websites or applications. We encourage you to review the privacy practices of any website or application you visit.